In the Journal of the Society for Technical Communication. Spence describes Organizing Ideas: The Key to Effective Communication as a cookbook, and this is true. It is a collection of recipes for producing effective business writing. But just as a well-written cookbook teaches the reader...

Someone decided a few years ago to declare the first week in February “Say No to PowerPoint Week.” Great idea, except it fizzled after a few years. Maybe the problem was that no one knew what to do instead. Fast Company mentioned that tech conferences like Demo and Finovate have banned...

Business e-mail is a Darwinian world. Although you may think you have a special relationship with each person you are writing to, you are in fact competing everyday with at least 50 to 150 other e-mails that each of your correspondents receives. As a result, only those e-mails survive that are...